Thank you for choosing Deep Blue North East Ltd. Our priority is to ensure that all our marine corals arrive with you in excellent health. This policy outlines our delivery terms, DOA procedure, and coral aftercare guidance.
Delivery Information
We dispatch all coral orders via Royal Mail Special Delivery Guaranteed by 1pm, ensuring fast, secure, and temperature-controlled delivery.
Important Notes:
Tracking is provided with every order.
Customers are responsible for monitoring tracking and being available to receive delivery.
We are not responsible for missed deliveries where a delivery attempt has been made.
Corals must not be left in their shipping box after delivery. Immediate acclimatisation is essential.
DOA (Dead on Arrival) Policy
All corals are shipped in good health. If a coral is not ready for shipping at the time of packing, we will offer a replacement or credit note only.
In the event of a DOA, you must:
Email us within 1 hour of signing for the parcel at admin@deepbluenortheast.co.uk.
Attach clear photos of the coral in its unopened pot or bag.
Claims made after 1 hour, or if the coral has been opened or placed in your tank, will not be covered.
Do not dispose of the coral until we advise you to do so.
Accepted DOA Claims:
A like-for-like replacement will be offered.
If unavailable, a credit note equal to the coral’s value (excluding shipping) will be issued.
Shipping costs are non-refundable.
Discounted corals: replacement or credit note only.
No refunds will be issued under any circumstances.
Missed or Delayed Deliveries
We are not liable for:
Royal Mail delays.
Parcels marked as delivered but claimed undelivered — customers must investigate with the courier.
Death of corals due to missed delivery or failed rearrangement by the customer.
Damages and Incorrect Items
Please inspect your parcel on arrival and contact us immediately at admin@deepbluenortheast.co.uk if anything is damaged or incorrect. Please include photos.
Additional Terms
This policy applies to shipped orders only — not collections.
No replacements for livestock won through competitions or raffles.
No refunds or exchanges are offered on livestock.
Once corals are placed in your system, we cannot be held responsible for their survival, as all tanks are different.
Coral Aftercare Instructions
To give your coral the best chance of thriving:
Temperature Float: Float the unopened bag in your tank for 30 minutes.
Dip the Coral: We strongly recommend coral dipping to reduce the risk of pests.
Light Acclimation: Gradually expose corals to your lighting over 1–2 weeks before moving them to their final position.
Our Tank Parameters
Salinity: 35ppt
Nitrates: 5–10ppm
Phosphates: 0.03–0.08ppm
Alkalinity: 8.2–8.5 dKH
Calcium: 450–480ppm
Magnesium: 1440–1480ppm
Temperature: 26°C
Lighting: AI Prime or EverGrow LED
Contact Us
For any questions, aftercare advice, or issues with your order:
Email: admin@deepbluenortheast.co.uk
Website: www.deepbluenortheast.co.uk
By placing an order, you confirm that you have read, understood, and agreed to this policy.
Let me know if you'd like this included on your Terms & Conditions page as well, or if you'd like a branded PDF version for packaging or download.
Tools
ChatGPT can make mistakes. Check important info
<!DOCTYPE
<html
<meta charset="UTF-8"
<meta name="viewport" content="width=device-width,
<title>Delivery, DOA & Coral Aftercare Policy | Deep Blue North
body { font-family: Arial, sans-serif; line-height: 1.6; max-width: 900px; margin: auto; padding: 2rem; background: #f9f9f9; color: #333;
h1, h2, h3 { color: #00344d;
h1 { font-size: 2rem; margin-bottom: 1rem;
h2 { font-size: 1.5rem; margin-top: 2rem;
h3 { font-size: 1.2rem; margin-top: 1.5rem;
ul { padding-left: 1.5rem;
li { margin-bottom: 0.5rem;
p { margin-bottom: 1rem;
Thank you for choosing Deep Blue North East Ltd. Our priority is to ensure that all our marine corals arrive with you in excellent health. This policy outlines our delivery terms, DOA procedure, and coral aftercare guidance.
Delivery Information
We dispatch all coral orders via Royal Mail Special Delivery Guaranteed by 1pm, ensuring fast, secure, and temperature-controlled delivery.
Important Notes:
DOA (Dead on Arrival) Policy
All corals are shipped in good health. If a coral is not ready for shipping at the time of packing, we will offer a replacement or credit note only.
In the event of a DOA, you must:
Claims made after 1 hour, or if the coral has been opened or placed in your tank, will not be covered.
Do not dispose of the coral until we advise you to do so.
Accepted DOA Claims:
Missed or Delayed Deliveries
We are not liable for:
Damages and Incorrect Items
Please inspect your parcel on arrival and contact us immediately at admin@deepbluenortheast.co.uk if anything is damaged or incorrect. Please include photos.
Additional Terms
Coral Aftercare Instructions
To give your coral the best chance of thriving:
Our Tank Parameters